SHIPPING & RETURNS

Due to COVID-19 and the current global pandemic, you may experience shipping delays outside of our control. Thank you so much for your understanding and patience!

*Please note, Effective Immediately we are no longer shipping with Canada Post.  All shipments will be sent by courier with tracking.

Shipping

In an effort to reduce environmental impact we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt.

It is the responsibility of the buyer to ensure all information provided is accurate. Created by Bluebell/Bluebell Paper & Press is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.

Where do we ship?

We are a Canadian company, and currently ship worldwide.

Estimated Delivery Times

Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days. Once in the hands of the shipping service selected, arrival times are out of our control.

Order Processing

Following order placement, you will receive an 'Order Confirmation' email. Order processing times are generally within seven - ten (7-10) business days. In the event of a processing delay caused by unexpected circumstances beyond our control, we will notify you to let you know of the delay and expected order fulfillment. Once your order has been processed you will receive an email letting you know its on its way.

Order Cancellation or Changes

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Due to this we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email within 24 hours of placing your order at info@bluebellpaper.com  and we will do our best to accommodate your request.

Returns

Your happiness is so important to us! While we don't accept returns and refunds don’t hesitate to let us know if you are not satisfied with your Created By Bluebell product by contacting info@bluebellpaper.com and we will do our best to rectify the situation

 

Exchanges

Online orders are not eligible for exchanges.